Published by Curt Despres on 29 Mar 2008 at 08:34 pm
Oh No! My Hard Drive Crashed!
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You don’t have to lose everything. And you probably didn’t.
I’ll just say this before I go any further. If your hard drive totally crashes, as in you dropped your computer and it makes this horrible noise when you try to turn it on, You’re Screwed!
Otherwise, a simple crash that keeps the system from booting doesn’t necessarily mean that you’ve lost all your files and pictures stored on your computer. I believe that most people are under this impression. Although you will have to replace the hard drive, you can most likely recover most of your data. If any sectors were damaged, it will probably take the files that were there along with it.
This article is for those who are at least a little computer savvy and have at least opened up their computer case a couple of times. If this frightens you, then get some help, but don’t let someone just wipe out your hard drive without saving your files first. It happened to me, and I’d hate to see it happen to you!
Here are some common signs of a hard drive about to crash. I’ll give this list in order of early signs to critical signs.
1) Starts taking a little longer to boot up. Seems to be getting sluggish and taking a little longer to retrieve files.
2) Unable to find files from time to time.
These first two reasons usually get ignored. Simply because there are actually a number of other reasons these two symptoms can occur. Such as acquiring a few minor viruses, and just general aging of the computer.
3) The red (LED) light stays on all the time or most of the time. It should only be on (or flickering) when the drive is storing or retrieving.
5) A clicking sound. This is caused by the read/write head within the drive. Power down immediately and replace your drive.
I highly recommend doing a daily backup. There are some nice backup software utilities available you can purchase. There are also some nice one’s that can be downloaded for free. You can use the one that XP provides, but personally, I’ve found it to be unreliable.
At least this way, if you have a good backup, you won’t have to deal with the steps ahead!
Now, let’s talk about how you can recover those files and pictures from a hard drive that still works, but won’t boot up. Once again, if it completely froze up, your options are beyond the scope of this article. You’ll have to look into data recovery methods from a professional if there’s something on the drive you have got to have.
Step 1)
Remove the bad hard drive from your computer. Change the jumper setting on the back of of the drive to slave. This is done by pulling the little plastic jumper out and putting it over the pins labeled slave. There’s always a diagram somewhere on the drive to show which pins are which. If it’s already set for Cable Select, rather than Master, you can try it with that setting. If this is a SATA II drive, there is most likely no jumper. Lucky You!
Step 2)
After purchasing a new hard drive, you’ll have to mount it in the existing bay that the damaged drive was in, and install your Operating System on it. I will be covering that in another article, but at this time, there are good tutorials available to get help with this. Here are a couple I found: Microsoft Help or PCStats.
Once you’ve gotten the computer going again with the Operating System installed, necessary drivers, etc., move on to Step 3.
Step 3)
Note: No need to mount the old hard drive, as this is only temporary anyway.
For IDE hard drives:
Most computers still use the IDE ribbon for connecting the drive to the motherboard. SATA drives have been out for a few years now, but plenty of older computers still have the IDE connection and drive.
On the IDE cable, you’ll see another connector about 6 inches below the existing hard drive. It only connects to the hard drive one way, so you can’t screw it up. Then plug an available power supply connector to it. (Also connects only one way).
For SATA drives:
You’ll need another SATA cable like the one used for the existing hard drive. Plug that one in just like the existing one, only using another available connector on the motherboard.
Step 4)
Turn the computer on. For an IDE drive, the computer should recognize the drive you just added. It most likely will for a SATA drive also, but there’s a chance it won’t. If this is the case, follow these instructions that I’ve found at PCGuide. If this is too much for you, this may be where you want to ask a friend who has the expertise to help. Otherwise, go on to step 5.
Step 5)
Once it’s recognized, it’s a matter of copying files. Follow these steps:
a) go to Start / My Computer. Your old drive you just installed should be called (D:). Right click on it and click Explore. This will show you everything that’s on the drive.
b) Now find the files you want to save. To simplify the exchange, you might want to pre-arrange the files to be removed inside of folders to speed things up. Right click on the folder, then click Send To. Choose where you’re going to save this at. You could send it to a CD, a DVD, or maybe to a Flash drive by choosing the appropriate drive if you want a backup. Otherwise, just send it to Drive C:, which is your new hard drive. You then have all of your original files back on your computer again. Remove the damaged drive. You might want to save it for a while in case there was something you missed.
A quick list of some files you might want to think about moving over.
- Your address book from Outlook Express, or whichever email client you’re using. This is located under Program Files / Outlook Express (or your email client) / WAB for Outlook
- Your browser favorites
- Internet Explorer favorites are located at: Documents and Settings / Your Documents Folder / Favorites
- Firefox favorites are located at: Documents and Settings / Your Documents Folder / Application Data / Mozilla / Firefox / Profiles
That’s it. No lost files! Most importantly, you don’t have to just say good bye to all that information you had stored on the old drive.
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vance on 29 Mar 2008 at 8:50 pm #
Thanks for this tips:
Other stuff to try first:
1.) Spinrite - this a way to try to fix your damaged drive. Its not free but it said to be effective.
2.) You can use linux live cds to retrieve files from your hard drive if its just a minor hdd crash.
3.) You can try doing a low-level format. Sometimes it can fixed some damaged HDD.
4.) If your drive dies, you can try to put it on a zip lock bag then freeze it for 1 hour to 24H. This will cool your HDD and you’ll be able to get your files. Aftyer retrieving your files, don’t use the drive anymore because it will die again.
——————————————————————
I have situation 5 but I’m still using it. Trying to push it to the max. Well’ I’m just waiting for the other drive that I rma’d.
Curt on 30 Mar 2008 at 5:01 am #
Thanks Vance.
Actually, I thought about putting all that into the post, but thought it would get way too long. I thought I’d save that for another post down the road.
vance on 30 Mar 2008 at 6:15 am #
Just suggesting hehe.. sorry to spoil some..
And about FF profile, I use Mozbackup. It will backup your firefox’s profile including bookmarks, history and configuration. You just need Mozbackup software installed to restore the profile. Its free and you can actually install that on every pc you have and restore your profile on each pc so that you don’t need configure each one of them.
Again thanks for the tips..
Paul on 30 Mar 2008 at 10:58 am #
I recommend that everyone get an external hard drive if you value your data, and do as you suggest and backup on a daily basis.
Even if you hard drive doesn’t crash and you want to simply re-format your computer, your don’t have to worry about losing your data as it will be on the external hard drive.
gLf on 31 Mar 2008 at 7:10 am #
very interesting and useful but…
My laptop hd crashed, strange sound and then he died. I’ve removed it, bought a ide usb case, but my PC doesn’t recognize it. I think it’s something irreparable, a matter of mechanics. Any solutions?
Curt Despres on 31 Mar 2008 at 8:23 am #
Not sure what a IDE USB case is, and what it has to do with a hard drive.
Just replace the hard drive with another one of the same type, and then reload your operating system on it as the post describes.
vance on 31 Mar 2008 at 10:08 pm #
I think that is a external USB drive..
If your laptop has an option to boot from an external USB drive then use that but if none then you have to buy a 2.5″ laptop drive. Just make sure you know what type of drive your laptop uses (SATA or IDE (PATA)).
gLf on 01 Apr 2008 at 5:41 am #
Well, now I’ve bought a new laptop…
But I was wandering if the old hd is lost forever…
Curt Despres on 01 Apr 2008 at 11:12 am #
Hi glf. If you can get access to another computer with an IDE cable, you can hook up the old HD as in the tutorial and try to retrieve it. That’s if the hard drive will still spin. If not, it’s probably done.
You can also try the freezer method mentioned in the first response by Vance.
Good luck,
Curt
gLf on 02 Apr 2008 at 4:27 am #
I think it’s done. But I’ll try to freeze it…It sounds intersting…
Sharon on 02 Apr 2008 at 7:48 am #
Thank you for the very useful tips.
Do you have any idea where I can get a download of a USB.sys hotfix compatible with Windows XP. Currently, this is the biggest problem causing crashes on my PC. I don’t want to shell out the $60 (that to call Microsoft just so they can tell me it’s my problem, not give me the hotfix or my money back. If you’ve ever heard of this hotfix, please, let me know where I might find it.
Curt Despres on 02 Apr 2008 at 9:09 am #
Good luck to you gLf.
Sharon, It sounds like you have some outdated USB driver issues. I looked around, but all the info for that hotfix is from around 2005. I’m not all that familiar with it. Wish I could be of more help.
I have heard that the new XP Service Pack 3 will have a lot of driver updates, hotfixes, and USB upgrade. But a word of warning, it will also have the WGA (Windows Genuine Advantage) tool included. I’ve heard of some people getting shut down, even though they bought legitimately.
Good old Microsoft. Always looking out for #1.
vance on 02 Apr 2008 at 1:53 pm #
SP3 = Collection of Windows xp updates. Nothing really new except for some added vista security ported to windows XP..
vance on 02 Apr 2008 at 2:03 pm #
@sharon maybe you can give more details on your problem. What basically happens with your USB? You can try going to my computer properties - hardware - device manager - USB controllers - then try uninstalling each USB Root HUB then apply. Don’t worry it will reinstall upon restart.
Also you can use System Information (SIW) by gtopala then check your system specs. Get the mobo manufacturer and visit their site and check for updated mobo chipset driver, usually they include drivers for your USB controllers or if its a branded computer, you can visit the brand’s site and download the drivers available for your computer..
Matt Keegan on 05 Apr 2008 at 4:29 am #
Hard drive failure is awful. That is the main reason why I invested $80 and bought an external drive. If my computer suddenly fails, then all of my files are in one place and can be easily retrieved.
Just remember to back everything up on a regular basis!